Refund policy

1. Perishable Products

Ice cream is a perishable product and cannot be returned. However, we are committed to ensuring your satisfaction and will address any issues related to the quality or delivery of your order.

2. Refund Eligibility

You may be eligible for a refund under the following circumstances:

• Damaged or Defective Items: If your ice cream arrives melted, damaged, or defective due to shipping or handling issues.
• Incorrect Order: If you receive the wrong flavors, sizes, or items.
• Non-Delivery: If your package fails to arrive within the specified delivery timeframe due to carrier issues, and the product is no longer consumable.

3. Refund Process

• Notification: Please notify us within 1 hours of receiving your delivery if there is an issue with your order. Send an email to sms@smize.com with your order number, photos of the product, and a description of the issue.
• Review: Once we review your claim, we will notify you of our decision.
• Refund: If approved, refunds will be processed within 5-7 business days to the original payment method.

4. Shipping Costs

We do not offer refunds for shipping costs unless the error was on our part (e.g., incorrect or damaged orders).

5. Exchanges

Due to the nature of our product, we do not offer exchanges.

6. Special Circumstances

In rare cases, we may provide a store credit or replacement shipment, depending on the nature of the issue.

7. Customer Satisfaction

We value your feedback and are committed to resolving any issues. Please reach out to us at [your contact information] with any concerns, and we will do our best to make things right.